Frequently Asked Questions - TAINAN PASS

Frequently Asked Questions

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1. How do I become a member? Is there a fee required for this service?

Answer: Signing up for membership to the Tainan Pass E-ticket Package is free! You can log in to our website with your Facebook or Gmail account, or directly register with us as a member.

2. What should I do if I’ve forgotten my password?

Answer: Just click on the "Forgot your password" link on the login page, enter your account name, then send the reset request. You will then receive a password reset email in your inbox. Just click on the link in the email to reset your password.

3. After making a payment on the website, how do I start using the service?

Answer: After making a successful payment, please visit a participating shop with your e-ticket (with a QR code). Just show the QR code to the staff and they will allow you to redeem the goods or services you purchased. Then, enjoy your vacation!

4. After I make a successful payment on the website, how do I get my e-ticket (with a QR code)?

Answer: There are three methods:

- Quick Redemption: Download the Tainan Pass App, log in, and retrieve your QR code.

- Go to Members > > History > > Redemption

- Open the email we sent to you, and your e-ticket (with a QR code) will be in the email. You may use the QR code by displaying it on your mobile phone or by printing it out.