1. How do I become a member? Are there any fees?
Joining the “Tainan Easy Trip” website as a member is free of charge. You may sign in with your Facebook or Gmail account, or register directly to create a member account.
2. What should I do if I forget my password?
Click “Forgot Password” on the sign-in page and enter your account. The system will send a password-reset email to your e-mail address. Click the reset link in that e-mail to set a new password.
3. After a successful online payment, how do I use the service?
After payment is completed, the system automatically sends a payment confirmation e-mail to the e-mail address you provided. In that message you will find your order details, product name, and a redemption code (QR Code). Print the QR Code from the e-mail, or present the e-mail on your mobile phone and show the QR Code to the merchant. The merchant will assist you in redeeming the purchased goods or services so you can begin your trip.
4. Can I change the product after completing the order?
Once an order is established, products cannot be changed. Please place a new order for the product you require.
5. Can the invoice type be changed after issuance?
Pursuant to the Uniform Invoice Regulations, once an invoice has been issued, the invoice type cannot be changed. Please confirm your invoice preference at the time of purchase. We have fulfilled our duty to inform, and in line with the tax authority’s policy to discourage changing from a two-copy invoice to a three-copy invoice, we reserve the right to decline invoice re-issuance after considering relevant factors. If you selected the wrong type, please cancel the order promptly and place a new one.
If details on a triplicate e-invoice are incorrect, please e-mail our customer service (service@fontrip.com.tw) within 5 calendar days after invoice issuance with your order number, invoice number, and reason. We will manually void the original invoice and reissue a new one (approximately 15 business days). You will be notified by e-mail upon completion.
6. Can I specify the invoice date, item name, or amount?
Invoices are issued by an automated system. On the billing date (which is not the order date), the system assigns invoice numbers. Accordingly, the item name(s) and amount on the invoice are based on the product name(s) and price at the time of ordering. It is not possible to specify a different item name or amount, or to designate the invoice date.
7. How do I request a refund?
[Website] Member Center → My Orders → (click) Request a Refund.
After receiving your request, we will process it in accordance with the refund policy of the merchant providing the product. Please refer to each merchant’s refund rules. For ticket packages, the issuing entity will process the refund manually (approximately 30 business days) and the amount will be credited back to your original credit card statement.
The refunded amount may not appear on the current statement. If the bank processes the refund after your statement closing date, the credit will appear on the next statement. For urgent confirmation of a refund, please contact your card-issuing bank.
8. I received a suspicious call asking me to use an ATM to get a refund. What should I do?
Our customer service will never ask you by phone to operate an ATM or purchase game points for any reason. If you receive a suspicious call, do not provide any information and dial the anti-fraud hotline 165.
9. How do I contact customer service?
Please e-mail: service@fontrip.com.tw, or call the service hotline: 03-5910052
Service hours: Monday–Friday 09:00–12:00 and 13:00–17:00 (excluding national holidays).